From: | |
Sent: | 1/5/2021 3:36:35 PM |
To: | |
Cc: | |
Subject: |
I knew the call volume was tremendous but you just proved it. WOW
Leeanne Whisnant, MS,BSN
Health and Human Services Director
Alexander County
338 1 st Avenue, SW
Taylorsville,NC 28681
828-352-7795
From: Cronk, Greg <gcronk@alexandercountync.gov>
Sent: Tuesday, January 5, 2021 1:49 PM
To: Herman, Gary L <glherman@alexandercountync.gov>; Whisnant, Leeanne <lwhisnant@alexandercountync.gov>; Walker, Billie <bwalker@alexandercountync.gov>
Cc: Gillispie, Doug <dgillispie@alexandercountync.gov>; French, Rick <rfrench@alexandercountync.gov>; Moose, Justin <mjmoose@alexandercountync.gov>; Ritchie, Chad <critchie@alexandercountync.gov>
Subject: RE: Email address for vaccine?
Since setting up and advertising the COVID hotline our call volume on the County’s telephone system is substantially increasing. Yesterday we have handled 2500 more calls a day than any time in the last 30 days and the call volume for today is on track to exceed that number. We have increased the COVID voicemail box to 60 messages but even that won’t be enough. We can’t allocate too many resources to this that it impacts phone service for the rest of the County departments, we may need to place resource limits on this in the future if this trend continues.
We are limited by the auditors on setting up generic email mailboxes, every mailbox has to be tired to an actual employee. The only generic email we can setup is a distribution email address that simply forwards incoming emails to an employee email box. This means an actual employee(s) would get every incoming email in their County email box.
The only other option we have discussed is trying to setup some form on the County Website but would need input from EM and Health on that solution. Thanks.
Greg
From: Herman, Gary L <glherman@alexandercountync.gov>
Sent: Tuesday, January 5, 2021 1:04 PM
To: Whisnant, Leeanne <lwhisnant@alexandercountync.gov>; Walker, Billie <bwalker@alexandercountync.gov>; Cronk, Greg <gcronk@alexandercountync.gov>
Subject: Email address for vaccine?
Many are expressing frustration (but not anger) about not being able to get through on the phone line, and would like to be able to send an email with name and phone number to get a call-back. What are your thoughts about setting up an email address that someone could monitor for vaccines?
Thanks,
Gary