From:
French, Rick
Sent: 3/4/2021 9:08:12 AM
To:
Whisnant, Leeanne <lwhisnant@alexandercountync.gov>
Cc:
Clements, Linda <lclements@alexandercountync.gov>
Subject:

FW: NC Medicaid Updates: Help Center Available for Providers; AMH Provider Manual Released; Enrollment Call Center/Website Live;

Attachments:\image001.jpg

 

 

From: Leighs, Michael <Michael.Leighs@dhhs.nc.gov>
Sent: Thursday, March 4, 2021 8:06 AM
Subject: NC Medicaid Updates: Help Center Available for Providers; AMH Provider Manual Released; Enrollment Call Center/Website Live;

 

Good morning,

 

I wanted to share some additional updates on behalf of NC Medicaid for your awareness:

 

NC Medicaid Help Center Now Available for Providers

In addition to the NC Medicaid Provider webpage, Medicaid and NC Health Choice providers now have a supplemental resource to research their questions and submit inquiries. The NC Medicaid Help Center launched today as an online source of information about Managed Care, COVID-19 and Medicaid and behavioral health services, and is also used to view answers to questions from the NC Medicaid Help Center mailbox, webinars and other sources. Formerly referenced as the “SWAT Command Center,” the NC Medicaid Help Center also includes resource documents such as standard and COVID-19 Medicaid Bulletins. A Medicaid bulletin has been posted with more detail.

 

Advanced Medical Home (AMH) Provider Manual Released

The Department released the Advanced Medical Home (AMH) Provider Manual 2.0 today. This version reflects program expectations as well as recent program changes that impact provider contracts. It replaces the prior version issued Dec. 12, 2019. Additional guidance and program information is available on the Advanced Medical Home webpage.

 

NC Medicaid Enrollment Call Center and Website are Live

As a reminder, NCDHHS has begun mailing enrollment packets statewide and launched new resources for beneficiaries as it prepares for NC Medicaid Managed Care Open Enrollment which begins on March 15, 2021. Beneficiaries can now call the NC Medicaid Enrollment Call Center to learn more about NC Medicaid Managed Care and can download a free beneficiary enrollment mobile app. These new tools, as well as the NC Medicaid enrollment website, will assist beneficiaries in choosing a primary care provider (PCP) and a health plan for their families’ care. Some people will not need to choose a health plan because of the type of health services they need.

 

The NC Medicaid Enrollment Call Center number is 833-870-5500/TTY: 833-870-5588. The free mobile app, called NC Medicaid Managed Care is available on Google Play or the App Store. Mailing of enrollment packets is being done in batches and should arrive at beneficiary homes by Monday, March 15, 2021. Open enrollment officially begins March 15, but beneficiaries can proceed now with online enrollment, or call the NC Medicaid Enrollment Call Center for assistance.

 

Thank you for your ongoing partnership,

 

Mike

 

Michael Leighs, MPP

Deputy Director of Engagement

NC Medicaid

Division of Health Benefits

NC Department of Health and Human Services

 

Know the 3 Ws. Wear. Wait. Wash.

#StayStrongNC and get the latest at nc.gov/covid19

 

Mobile: 919-627-0945  

Michael.leighs@dhhs.nc.gov

 

 

 



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