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From: Leighs, Michael <Michael.Leighs@dhhs.nc.gov>
Sent: Tuesday, February 23, 2021 5:45 PM
Subject: Medicaid Transformation Update
Good afternoon Managers,
I wanted to share with you for your awareness a message that was sent to DSS Directors yesterday re: Medicaid Transformation.
I hope this information is helpful and thank you for your ongoing partnership,
-Mike
February 22, 2021
Dear DSS Directors:
Preparations are underway for NC Medicaid Managed Care launch July 1, 2021 so we are resuming the NCMT DSS County Communication to keep you informed. This platform will also be used to share issues raised, how those issues are being resolved and guidance for addressing those issues with beneficiaries. We are committed to resolve problems quickly and make sure beneficiaries, providers and county agencies have the support they need. This communication will be posted in NC FAST Help at Economic Services>Medicaid Transformation>Communications. Please see below for this week’s update.
EB County Liaison Specialists Contact Information Update
NC Medicaid continues to prepare for the launch of NC Medicaid Managed Care on July 1, 2021. As previously discussed, the enrollment broker will be providing virtual support to local DSS offices throughout the transition to Managed Care. Beginning Friday, February 19, enrollment broker resources will be reaching out to DSS directors to inform you of your assigned County Liaison Specialist and contact information. Full county support is targeted to begin March 1. Please check your email for this important information.
NC Medicaid Managed Care County Playbook Additions and Updates
The following materials have been added to the NC Medicaid Managed Care County Playbook and are available for review. Please review the new material with your staff.
Beneficiary Outreach (English and Spanish):
· NC Medicaid Managed Care Introductory Video
· NCMT Readiness Considerations Workbook
The following materials have been updated. Updates on these documents are highlighted in yellow:
· Fact Sheet – Non-Emergency Medical Transportation (NEMT): Part 1
· Fact Sheet – Non-Emergency Medical Transportation (NEMT): Part 2
NC Medicaid Managed Care Video and Vignettes
NC Medicaid Managed Care Introductory video and vignettes, available in both English and Spanish, have been posted to the NC Medicaid Managed Care Playbook. DSS offices with the capability to show videos in your agencies may be interested in using the Enrollment Broker’s informative video on Managed Care in your waiting rooms and on your agency social media platforms. Videos are made to be shown with or without sound.
The four-minute video educates beneficiaries about the new Medicaid program, including health plan options and what they need to do. It has also been split into three shorter vignettes with each focusing on individual pieces of information for your use.
Managed Care Status Counts Report by County
To provide counties with a current snapshot of the managed care statuses for their Medicaid beneficiaries, a report titled 20210201 Managed Care Status Counts Report by County has been posted to NC FAST Help at Economic Services>Medicaid Transformation.
County Readiness: NCMT Readiness Considerations Workbook
To help support county staff, the NCMT Readiness Considerations Workbook was updated and sent to counties via listserv message on February 15. This is an internal tool to help DSS prepare for the transition to managed care. It is requested the county complete this workbook and submit to their Medicaid Operational Support Team (OST) representative by March 1. The workbook has also been posted to the NC Medicaid Managed Care County Playbook under DSS Role in Managed Care.
Reminder: Outreach Materials Scheduled to be Shipped to DSS
NC Medicaid Managed Care posters and palm cards are expected to begin shipping to the physical DSS addresses on February 19 with delivery completed by March 1. Please alert the appropriate staff in your agency who are responsible for receiving deliveries.
NCDHHS Social Media Campaign to Begin 3/1
NCDHHS will utilize social media – Facebook, Twitter and Instagram – to inform beneficiaries of NC Medicaid Managed Care updates and key messages. DSS offices are encouraged to “follow” NCDHHS on each platform and use the “share” or “retweet” features to reach your local beneficiaries.
Facebook: https://facebook.com/ncdhhs
Twitter: https://twitter.com/ncdhhs
Instagram: https://instagram.com/ncdhhs
NCDHHS has developed the social media plan below for March 2021. Please note that this timeline is subject to change.
Timeline | Social Media Content |
3/1/21 | · NC Medicaid Managed Care Call Center · NC Medicaid Managed Care Website |
3/1/21-3/5/21 | · EBCI Tribal Option |
3/8/21-3/10/21 | · Open Enrollment (upcoming) |
3/15/21 | · Open Enrollment (start) |
3/15-3/31/21 | · NC Medicaid Managed Care Overview · NC Medicaid Managed Care Mobile App · Choosing a primary care provider (PCP) and health plan |
As always, thank you for your partnership in serving the citizens of North Carolina!
Michael Leighs, MPP
Deputy Director of Engagement
NC Medicaid
Division of Health Benefits
NC Department of Health and Human Services
Know the 3 Ws. Wear. Wait. Wash.
#StayStrongNC and get the latest at nc.gov/covid19
Mobile: 919-627-0945
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