From: Jeff James <jeff_james@iss.k12.nc.us>
Sent: Oct 19, 2023 11:53:36.000000000 UTC
Subject: Re: Iredell-Statesville School District, NC - Tyler Drive
To: Jimmy Calvert <jimmy_calvert@iss.k12.nc.us>; Brenda.Renken@tylertech.com <Brenda.Renken@tylertech.com>; Jay Temple <jtemple@mtairy.k12.nc.us>
Bcc: Dean Shatley <dean@csedlaw.com>

Thanks Mrs. Renken. As the superintendent, I can speak for the district and convey our extreme concerns!. Communication and updates from Tyler are close to non-existent. We have been working on payroll for almost a year, but it is still need to get up and running. Next, I was told by Tyler you were not getting TIMS uploads and that the data was corrupt. You are getting the same data PowerSchool uploads to TIMS. Our iPads were not installed as we thought, and we removed the Synovia device. A device that at least helped drivers. All of this is documented and communicated many times.

Frankly, if there are no significant results, I will proceed to cancel the contract. We need action, not meetings and emails. Sorry for our first communication be this intense, but Frankly, this is enough. 

On Thu, Oct 19, 2023 at 7:03 AM Jimmy Calvert <jimmy_calvert@iss.k12.nc.us> wrote:
Good morning,
Just an FYI. 
Jimmy Calvert
Director of Transportation 
Iredell-Statesville Schools
Cell # 252-706-0796


---------- Forwarded message ---------
From: Renken, Brenda <Brenda.Renken@tylertech.com>
Date: Wed, Oct 18, 2023 at 6:54 PM
Subject: Iredell-Statesville School District, NC - Tyler Drive
To: jimmy_calvert@iss.k12.nc.us <jimmy_calvert@iss.k12.nc.us>


Good evening,

 

I wanted to introduce myself, I will be the project manager taking over your telematics project with Tyler Technologies.  My apologies for the email but I am trying to get myself educated on what needs to be done to get your project scheduled/completed.  Rainie is no longer with Tyler, so you have been re-assigned to me.  I understand everything has been installed and from the notes I have it looks like you wanted to get training sometime in December or after.  Could we schedule a call, or could you provide me with a desired timeline for your trainings that will need to be completed.  I appreciate your patience as we work through this to get you taken care of. 

 

Again, I apologize for the change in direction on our part.  I look forward to hearing from you.

 

Thank you,

Brenda Renken
Associate Project Manager
Tyler Technologies, Inc. 

P: 800.433.5530 ext: 131713

www.tylertech.com

 

Tyler Technologies

 


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