****Please share this message with staff at your school/site****
On Wednesday February 1, 2023 at 11:00AM, the Iredell-Statesville Schools Phone system will be upgraded to AVAYA Cloud Office. It will take approximately 1 hour to 1 hour and 30 minutes to port the old numbers over to the AVAYA system. During this time schools and district sites may experience disruption in the current phone system.
Please DO NOT unplug any of the new phones. Unplugging them may cause them not to port correctly over to AVAYA.
After the migration to AVAYA is completed (Any changes made before then will not be saved):
The old phone system will no longer be able to make outside calls. Schools can continue to use it to call directly to a room using the old room extension numbers. The old system will be removed at a later time, but we do not have a date scheduled yet. Most likely this will happen over the summer months.
Avaya Admin at each site will need to update their user list for new staff or those who have moved sites within the district - How to change the user on a phone
If your school has teachers who do not have an AVAYA phone in their room, please complete the following google form. Even if you have already emailed me this information, you will need to make sure to add it again using the google form. Also remember that with AVAYA, there is no need for a physical phone in every location a user may be during the school day. Users can access the system on their computer, mobile device, and physical phone all at the same time.
We will be adding the following phones at each site after Feb. 1st. Please do not add these on the google form. We will not add phones to conference rooms since users can access the new phone system on multiple devices.
1 student phone in the main office
1 workroom phone / designated room determined by the principal
Additional requests for phones beyond what is listed above will be considered once everything at each site is up and running. I will send out another form for these requests at a later date.
Avaya Admin at each site will need to create an AVAYA phone extension list for users at their site - How to create an Avaya phone extension list Make sure to share it with staff and remind them that they can easily find the extension for anyone in the district on the AVAYA app on their computer or mobile device.
Please know that this is a phone extension list which is used to reach the user associated with that extension. The new phone system can be accessed on a computer, mobile device, and physical phone all at the same time so this is different from the intercom extension list.
The intercom extension list used to call into a room over the intercom will not be changed with the new phone system. Schools should continue to use their current intercom extensions for this feature.
Using the intercom system after migrating to AVAYA:
Each school will now have their own specific extensions. In order to call into a classroom at the school you will need to identify the first two numbers of the extensions for your school. This can be found on the extension list. If all of your school’s four digit extensions start with 26, then 26 is your school’s intercom access number.
To make a whole school intercom call:
Use the dial pad to call your school’s two digit intercom access number (26 for the example above) then the number 80 (2680 would be the number for the example above). Wait for the dial tone and then type #110. This will call all of the intercom speakers in the school at the same time.
To call into a specific room using the intercom
Use the dial pad to call your school’s two digit intercom access number (26 for the example above) then the number 80 (2680 for the example above). Wait for the dial tone and then dial the old intercom extension number for that room. (2680 - dial tone - 1300 to call the main office for the example above) This will call directly into the room using the intercom
The old phone system will also still be able to access the intercom system and call directly into rooms even after migrating to AVAYA.
Lastly, please make sure that teachers are aware that when they make a call using the AVAYA system, the call will come from the school’s main line. Using the system on any device does not give parents access to a teacher’s direct number unless they share their number with them. Note that this is different for texting. TEXTING a parent using the AVAYA app will share a teacher’s direct number.
We have added an AVAYA section to the ISS Tech Knowledge Base and all users are encouraged to review the following training videos and information if you have not already done so.
ISS New Phone System - Avaya Cloud Office
ISS AVAYA Cloud Office Telephone Reference Guide
AVAYA Cloud Office End User Guide
AVAYA End User Pre-Training Video
I will also schedule another end user training after February 1, 2023 for those who are interested.
Thanks for your patience and understanding as we transition to the new phone system.
Tim
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